(UK, EU & International Clients)
The planning and coordination fee is non-refundable, to the fullest extent permitted by applicable law.
Upon payment of the planning and coordination fee, we immediately begin providing services, including but not limited to reviewing client information, liaising with dental clinics and other service providers, and preparing a personalised treatment plan. As these services involve the provision of time-sensitive and bespoke professional services, the planning and coordination fee cannot be refunded once performance of the service has begun.
If you are a consumer located in the United Kingdom or European Union, you may have a statutory 14-day cooling-off period under applicable consumer protection laws.
However, by paying the planning and coordination fee, you expressly request that we begin providing the planning and coordination services immediately and acknowledge that you will lose your right to cancel once the services have been fully performed.
If you cancel during the cooling-off period after we have started providing the services, you will be charged for the proportion of services already provided. In most cases, this will result in no refund, as planning work commences immediately upon payment.
All dental treatments, medical procedures, cosmetic treatments, wellness services, accommodation, and any other ancillary services are provided by independent third-party providers.
Refunds, cancellations, rescheduling, and changes related to these services are governed solely by the terms and refund policies of the relevant provider. Once treatment has commenced or appointments have been confirmed, we do not offer refunds for treatment costs, nor can we override third-party provider policies.
To the maximum extent permitted by law, refunds will not be issued for:
Change of mind
Failure to travel
Personal circumstances
Missed appointments
Delays or changes initiated by the client
For clients located outside the UK and EU, refunds are not available unless required by mandatory local law. By proceeding with payment, international clients acknowledge that planning and coordination services are non-refundable once commenced.
Nothing in this Refund Policy limits or excludes any statutory rights that cannot be waived under applicable consumer protection laws. Where a refund is legally required, it will be provided only to the extent mandated by law.
By paying the planning and coordination fee and/or confirming treatment costs, you confirm that you have read, understood, and agreed to this Refund Policy, including the immediate commencement of services and the associated loss or limitation of cancellation rights.
Refund & Cancellation Notice
The planning & coordination fee is non-refundable once services have commenced. By proceeding, you request immediate performance of the service and acknowledge that your statutory cooling-off rights may be lost. Refunds for dental treatments and other services are governed by the policies of the respective providers. Statutory consumer rights remain unaffected.